Shipping policy

At Begancy, we take pride in offering a comprehensive shipping experience designed to ensure your purchases arrive promptly, safely, and in perfect condition. We are committed to full transparency and excellent customer service. Our shipping policy outlines every step of the process so you can shop with confidence.

1. Global Reach

Begancy delivers to customers around the world, making sure that no matter where you live, you can enjoy our carefully curated range of home and garden décor. Whether you’re located in a bustling city in Europe or a remote town in the Americas, we strive to bring our products to your doorstep with ease. We are dedicated to ensuring that our global operations are as efficient as possible, collaborating with international shipping partners who share our commitment to reliability and timeliness.

2. Free Shipping

At Begancy, we believe that our customers deserve the best value, which is why we offer free shipping on all orders, regardless of the destination. While shipping is free, please note that any customs fees, import duties, or local taxes imposed by your country’s customs authorities will be the responsibility of the customer. We do everything we can to minimize these charges by working closely with our logistics partners to streamline the shipping process and ensure the lowest possible costs.

3. Order Processing Time

We understand the excitement of receiving your new products, and we work quickly to process and ship your order. All orders are processed within 24 hours of purchase. This means that, after placing your order, we immediately begin preparing it for shipment. In most cases, items are dispatched within one business day. During high-demand periods or holidays, order processing may take slightly longer, but we will always inform you of any potential delays via email.

4. Delivery Timeframe

Delivery times vary based on your location and the shipping method selected. On average, customers in major metropolitan areas can expect delivery within 3 to 14 business days from the date of dispatch. However, in remote areas or countries with stricter customs regulations, delivery times may be slightly extended. Rest assured, we work with trusted global carriers to ensure timely delivery. You can always track your package to stay updated on its progress.

5. Shipping Carriers

We have carefully selected a network of leading shipping carriers, such as DHL, UPS, and FedEx, known for their efficiency and reliability. Our collaboration with these industry giants enables us to offer multiple shipping options to meet your needs, balancing cost and speed. Whether you opt for standard shipping or expedited delivery, we guarantee that your package is in good hands and will arrive safely at your address.

6. Real-Time Tracking

Once your order has been shipped, you will receive an email with a tracking number. This tracking number allows you to monitor your package every step of the way. With our real-time tracking system, you can see where your order is, how long it will take to reach you, and if there are any unexpected delays along the way. We believe in full transparency, so you are never left wondering about the status of your shipment.

7. Customs and Import Duties

For international customers, customs clearance is an essential part of the shipping process. Customs and import duties are imposed by your local government once the package reaches your country, and these charges are determined based on the value of the package and your local laws. Begancy is not responsible for these additional charges. We recommend that you contact your local customs office for more information about possible duties or taxes before placing your order.

8. Delivery Delays

Although we work hard to ensure that your package arrives on time, occasionally there may be delays due to factors beyond our control, such as customs inspections, bad weather, or other unforeseen events. If we anticipate any delays with your shipment, we will notify you immediately and provide updates on the estimated delivery time. We strive to minimize any inconvenience caused by such delays, and we appreciate your understanding.

9. Delivery Confirmation

To provide an added layer of security, you will receive a delivery confirmation email once your package has been successfully delivered. This serves as proof of delivery and allows you to ensure that your package arrived at the correct address. In case of any discrepancies, please contact us immediately so we can assist you in resolving the issue.

10. Shipping Restrictions

Please note that we are currently unable to ship to PO boxes or military addresses due to carrier restrictions. To avoid any issues, we kindly ask that you provide a valid physical address during checkout. If you live in a restricted area, please contact our customer service team for alternative shipping options.

11. Signature Requirement

For orders of high value or containing delicate items, we may require a signature upon delivery to ensure that your package arrives safely. This additional security measure protects both you and us from potential shipping issues. If a signature is required, you will be notified in advance so you can plan accordingly.

12. Packaging

We take great care in packaging your order to ensure that it arrives in perfect condition. At Begancy, we use eco-friendly, recyclable, and biodegradable materials to minimize our environmental impact while keeping your products safe. Whether it’s fragile glassware or sturdy outdoor furniture, you can trust that your order will be protected during transit without compromising our commitment to sustainability.

13. Lost or Stolen Packages

If your package is lost or stolen during transit, we are here to help. Please contact us immediately at info@begancy.com, and we will work with the shipping carrier to investigate the issue and take the necessary steps to either recover your package or send you a replacement. Your satisfaction is our priority, and we will do everything we can to resolve the situation promptly.

14. Address Errors

It is important that you provide the correct shipping information during checkout. If a package is returned to us due to an incorrect or incomplete address, we may need to charge you for reshipping the package. To avoid any delays or additional fees, please double-check your shipping details before finalizing your purchase. If you realize there is an error after placing your order, contact us as soon as possible so we can correct the mistake.

15. International Shipping Costs

While we offer free shipping on most orders, there may be additional costs for shipments to certain remote locations or for exceptionally heavy items. These costs will be calculated during checkout, and you will be informed of any extra charges before your order is confirmed. We strive to keep these costs as low as possible while maintaining high standards for delivery speed and safety.

16. Handling Fragile Items

We understand that many of our products are fragile and require extra care during shipping. For items such as glassware, ceramics, or delicate décor, we use additional protective materials and specialized packing techniques to ensure they arrive safely. If you have concerns about a specific item or would like to request special handling, please reach out to our customer service team, and we will do our best to accommodate your needs.

17. Multiple Shipments

If you order multiple products, it is possible that they may be shipped separately, depending on the availability and location of the items. We do this to ensure that your order reaches you as quickly as possible. You will receive a separate tracking number for each shipment so you can monitor the progress of each package independently.

18. Shipping Promotions

We frequently offer shipping promotions to enhance your shopping experience. These may include free expedited shipping, discounted rates for certain destinations, or seasonal offers. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest promotions and offers.

19. Returns Due to Failed Delivery

If a package is returned to us due to failed delivery—whether because the address was incorrect, the customer was unavailable, or the delivery was refused—any costs associated with reshipping the package will be the responsibility of the customer. Please ensure that someone is available to receive your package and that the address provided is accurate.

20. Customer Support

At Begancy, we are dedicated to providing exceptional customer service. If you have any questions, concerns, or special requests regarding your shipment, our customer support team is available to assist you at every step. Simply reach out to us at info@begancy.com, and we will be happy to help resolve any issues.